The goal of this playbook is to assist any government agency or organization in providing a solution related to a product (e.g., website, software or web/mobile application) that involves users or customers. The plays will guide you step-by-step through the UX process, offering tools and techniques to help you on this journey.
Drive Design Decisions from User Input The UX design process entails providing an experience for users to interact with an… Continue reading! Play 1: Create a User-Centric Design Process
Gather needs and business goals from stakeholders The UX process should be completed in an iterative fashion with each step… Continue reading! Play 2: Define Initial Requirements
Understand Users through Visual Diagrams Each time the UX team conducts research, the information collected must be analyzed to ensure… Continue reading! Play 4: Analyze Research Results
Brainstorm Structure and Essential Elements Using Wireframes and Prototypes After conducting user research and understanding the expectations users have from… Continue reading! Play 5: Produce Wireframes & Prototypes