Artemis Consulting has been successful in helping our organizational clients reimagine and reinvent Customer Experience (CX) resulting in creating appealing and intuitive experiences. CX is not limited to just User Experience (UX), which is focused on making sites and systems intuitive and easy to use, but in taking a holistic view of the services being offered to a “customer” whether in the context of a consumer of services or a consumer of information. We become a trusted partner that listens, understands, and moves fearlessly with offering CX strategy, providing UX recommendations and eventually building out digital services that support your CX mission.
Our UX Playbook provides a thorough framework for any organization that needs a comprehensive UX strategy by providing an iterative process that can be used during the Agile Software Development Lifecycle (SDLC).
Artemis Consulting employs our user-centric design process to create a seamless digital experience for clients across the Federal Government. UX design comes into play whenever a web application delivers content or services for users. Having implemented UX design strategies for some of the most popularly used federal sites, we are able to provide the ideal mix of usability and functionality and then continually improve upon the design in an iterative fashion.
Our Playbook offers 6 plays for the successful adoption of customer experience in an organization or project
We architect, design and develop fully accessible applications and content management system-based websites for our clients. Clients looking to provide an easy-to-navigate web experience for those with disabilities (auditory, cognitive, neurological, physical, speech and vision, as well as those with intermittent and temporary disabilities) or the aging population work with our seasoned accessibility team to build an entirely accessible application.
For a Federal client’s website with millions of monthly pageviews, Artemis Consulting plans and implements a user-centered web design process to provide a seamless user experience. The UX design and functionality provide a host of updated features—decluttered user interface, contextual assistance through a help ecosystem, mobile-friendly responsiveness, fewest clicks for finding appropriate information, easy sharing on social media, and searchability on external sites using various SEO techniques. Additionally, we ensure the form elements have a method for data validation and present valuable feedback to end-users to correct data elements as needed.
At the same time, we place accessibility front and center by ensuring WCAG AA 2.1 compliance and Section 508 compliance, providing individuals with disabilities full access to digital information and communication. Given that large public-facing sites and web applications are required to be accessible, we strictly adhere to these guidelines and incorporate inclusive design practices to improve the navigation and usability of the site.
For a web-based cloud-hosted enterprise system being built for a federal agency, Artemis Consulting planned and implemented a human-centered design system that is visually and functionally easy to use. It has a user interface that has consistent features and appearance to other internal systems, re-usable UI controls, as well as advanced search features across the entire platform. Essentially, the project took a paper process for obtaining services and designed a modern automated IT system that streamlined the process with a modern interface that is visually and functionally easier to use.
For a public government site that is dedicated to users with disabilities, we currently build web tools and enhancements, adhering to the highest level or gold standard of Web Content Accessibility Guidelines (WCAG AAA 2.1). We utilize code and UI/UX design practices that allow for keyboard navigation, assistive technology usage, caption descriptions, semantically correct HTML markup, as well as a whole host of other features to provide an excellent end-user experience.
Our UX Playbook offers 6 plays that provide a framework for achieving a comprehensive UX strategy